HI-FI

On Mon, 28 Mar 2005 10:14:35 +0100, Brian Sharp wrote:


Nothing to do with product confidence and everything to do with profit
margins and feeding off customer fear.

In fact, the more confident they are in the product, the more likely
theyll want to sell you more warranty as its likely to be 100%
profit. When you consider that margins are extremely tight in many
areas of retail, these warranty offers are really appealing for the
retailer.

On the whole, warranty scams really annoy me. Theyve become so
pervasive that the sales staff often take offence when you say you
dont want it.

Ive had sales staff try to convince me with the weakest of arguments
and one automatically add it to my purchase without asking (he also
signed me up for junkmail too, again without asking). Needless to
say, he lost the sale, got earache from me and his manager and his
head office got a nasty surprise from Trading Standards.

Oops.

Im even less tolerant now... if a sales droid mentions extended
warranty, I politely decline - if they go a second time, I remind them
that Ive already declined it and recommend that they dont offer it
again. If they go a third time (and many do), they lose the sale.

HVB.