HI-FI

Comet ad this weekend
Proline DVD player - Ł24.99
3 year warranty - Ł44.99

;pz

Nothing like confidence in the product you are selling!

loz wrote in message
news:d26ojg$9h9$1@sparta.btinternet.com...

On Mon, 28 Mar 2005 10:14:35 +0100, Brian Sharp
wrote:


Confidence is probably a good choice of words or an abreviated
version!

Stupid thing is, they will probably succeed with those gullable people
out there!



--
www.senaction.com

On Mon, 28 Mar 2005 10:14:35 +0100, Brian Sharp wrote:


Nothing to do with product confidence and everything to do with profit
margins and feeding off customer fear.

In fact, the more confident they are in the product, the more likely
theyll want to sell you more warranty as its likely to be 100%
profit. When you consider that margins are extremely tight in many
areas of retail, these warranty offers are really appealing for the
retailer.

On the whole, warranty scams really annoy me. Theyve become so
pervasive that the sales staff often take offence when you say you
dont want it.

Ive had sales staff try to convince me with the weakest of arguments
and one automatically add it to my purchase without asking (he also
signed me up for junkmail too, again without asking). Needless to
say, he lost the sale, got earache from me and his manager and his
head office got a nasty surprise from Trading Standards.

Oops.

Im even less tolerant now... if a sales droid mentions extended
warranty, I politely decline - if they go a second time, I remind them
that Ive already declined it and recommend that they dont offer it
again. If they go a third time (and many do), they lose the sale.

HVB.

On Mon, 28 Mar 2005 12:07:34 +0100, HVB wrote:


Im pretty much the same. If they are warned not to go there, but still
do, it normally has the same effect and purchase elsewhere.



--
www.senaction.com

As a past worker in the retail sales field (comet in fact ) even ten years
ago the focus was on warranties and you could negotiate a very good deal if
late on a Saturday afternoon and the manager needed to hit his % for the
week .

A retail shop assistant may make most or all of his/her bonus just from
warranties and on a basic normally no more than 10 k for a 45 hour week,
weekends and bank holidays , christmas and new year.(no longer double and
tripple time either) I got paid more than that for part time hours ten years
ago.


I always hated pushing warranties on people but it was required in order to
keep your job, they were not as overpriced in relation to the goods as they
are now but with no internet competition profts were not as abysmal , I do
recall one particluar instance of a 17.99 warranty on a 12 pound telephone ,
which I am still ashamed of selling to this day. If the lady that bought
that is reading this then I whole heartedly apoligise , and if you broke
your phone 3 times in 5 years then fair enough It worked out cheap.

The blame should be laid solely at the feet of the board of directors of
such groups as they are the ones that ultimately decide that its a priority
for store managers to hit targets that dont reflect the reality of consumers
current knowledge and priorities nowadays ..

If you have such an instance in future, speak to the manager and ask him why
he/she pressures and targets his staff on a % turnover on warranty sales, no
doubt he will blame the staff member on 10k for not followng company
procedure and traning and then when in the back moan that they lost a sale
on a potential warranty !!

You walking out just helps their weekly percentage on warranties, so why not
buy, and then get everyone else you know to also buy from that store and
never ever get a warranty thats the way to do it,


Dave


guv wrote in message
news:g2qf41pdqa7sggbusq5vlk0g6vmqm5ojrg@4ax.com...

On Tue, 29 Mar 2005 22:18:47 GMT, David Adams wrote:

[massive snip]

Interesting logic there Dave... ;-)

I dont pretend to think Im changing anything buy not buying there,
but at least I know Im not contributing to it. If enough people took
their business elsewhere, theyd soon get the message.

HVB.

In article ,
loz wrote:

I noticed over the weekend that Currys have changed from selling warranties
to selling product support. Do they really think that will make us more
likely to purchase it?

--
Whats going on, Mr. Peterson?
Another layer for the winter, Wood.


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