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 Post subject: TV Problems - Advice Pls
PostPosted: 2003-11-11 09:08:49
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Joined: 2003-11-11 09:08:49
Hey chaps, bit of a problem with my Philips TV. To cut a long story short...
Philips 32PW9527 purchased 18th November last year from QED-UK.
Fault develops July 2003. Endeva (Philips repair company) take TV away for
repair.
TV returns 3 weeks later still faulty. Endeva come back for TV in August.
TV still with Endeva for repair (waiting for parts from Philips) in October
so I contact QED
who arranged Endeva to supply me with a new TV as they could not advise when
mine would be repaired.
Call from Endeva last week (Monday 3rd November) to confirm the model number
replacement (32PW9527 no longer available) as 32PW9618. I agree and the
order is put in motion.
Call yesterday from Endeva Sorry, the liquidators, PwC have cancelled the
order and were not authorised to order any new TVs for our customers. PwC
have also frozen all the TVs in the workshop (where my broken TV is) until
Philips pay Endeva outstanding debts).

Right, where do I stand? I thought the contract would be between myself and
QED? QED are trying to get Philips to give me a refund on the TV but while
thats happening I want to expore other avenues. The TV is still under a
year old. Are Philips repsonsible as Endeva are the warranty company for
Philips? I contacted trading standards who advised me to write to PwC to get
the broke TV back (which I have done) and advised me the QED have fulfilled
their obligation to supply the goods and Philips and PwC are the avenues I
should be exploring.

Advice greatly appreciated.

Paul


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